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6 Service Capabilities · 10-Step Sourcing Process

Our Services · How We Source & Ship For You

A transparent, end-to-end sourcing partner — not a middleman hiding prices. Scroll down to see the exact 10-step process every order follows, plus our 6 service capabilities, region-specific support, and delivery timeline.

6 Service Capabilities · One Price

Everything below is included in a single service fee (3–6% or $500 flat for < $10k — see FAQ Q13 for breakdown). No add-on surprises.

① Custom Sourcing Agent

Don't waste 3 weeks on Alibaba. Send us your list — we activate our 1000+ partner factory network, shortlist the 3 best matches, and send a side-by-side quote sheet within 24–48 hours.

  • Factory license & export record audit
  • Sample coordination & consolidated courier
  • Price negotiation (on your behalf, transparent)
  • NDA available (we protect your designs)

② 3-Stage Quality Control (IQC · PQC · FQC)

Every order passes 3 independent QC checkpoints. You hold the final say — 70% balance is only released after you approve our final photo report.

  • IQC: raw material spec vs test report
  • PQC: 2 unannounced on-site visits (30% & 70%)
  • FQC: AQL 2.5, full carton count + sealing photo
  • 20–60 photos/report + on-site short video

③ OEM · Private Label · Custom Packaging

Launch your brand without headaches. We handle the full OEM cycle: mockup design → mold/sample → bulk → logo/packaging → QC.

  • Engraved / silk-screen / UV / heat-transfer logo
  • Die-cut template for custom retail box / blister
  • Custom Pantone color matching (handle / body)
  • Full-color insert manuals in RU · ES · EN · ZH

④ LCL Consolidation (Multi-Factory → 1 Container)

Order from 3, 5, or 10 different factories — we consolidate everything at our Zhengzhou warehouse into one shipment, one Bill of Lading, one invoice for you.

  • Warehouse re-count, re-pack, label stick
  • Palletize / stretch wrap / fumigation if needed
  • Domestic freight billed at cost, no mark-up
  • Saves you 4× B/L fees + 4× customs+port charges

⑤ Global Logistics · Sea · Air · Rail · DDP

3 forwarder quotes on every route. We compare and send you the side-by-side cost & timeline — you pick. Freight is billed at cost, no mark-up.

  • FCL/LCL Sea: Shanghai / Qingdao / Ningbo / Shenzhen
  • China-Europe Block Train (Zhengzhou → RU/CIS/ES)
  • Air freight via major airlines
  • DDP door-to-door (selected countries)

⑥ Region-Specific · RU/CIS EAC · LATAM FTAs

This is where our RU & LATAM specialization pays off: we prepare all compliance documents required in your market — often cutting your import duty by 6–14%.

🇷🇺 RU / KZ / BY / CIS: coordinate EAC Declaration, TR CU, GOST-R, State Registration via accredited partners.
🌎 CL / PE / MX / AR / CO / ES: Form F (Chile 0% duty), Form A, Form L, correct CO to maximize FTA benefits.

10-Step Sourcing Process · Fully Transparent

Every order, large or small, follows the exact same 10 steps. Each step has a defined delivery artifact you receive in writing / via email. No surprises, no black box.

01

Requirement Intake

Duration: same day · Artifact: Intake Summary email

You send product(s) via email / WhatsApp / Alibaba link / photo / sketch. We capture: spec, quantity, target price, certs required, destination country, delivery urgency.

  • Confirms no critical detail is missed
  • Single shared dashboard for the project
  • Native RU / ES team if needed
02

3-Factory Benchmark Quote

Duration: 24–48 h · Artifact: 3-factory comparison sheet

We activate our network → shortlist 3 factories → negotiate on your behalf → send a color-coded comparison sheet with: unit price, MOQ, lead time, certs, factory age, pros/cons. We always recommend 1 (but you choose).

  • Factory name, license & export volume disclosed
  • Transparent — no "anonymous factory"
  • Same spec comparison (no apples-to-oranges)
03

Sample Validation (optional but recommended)

Duration: 7–15 days · Artifact: Physical samples by courier

We ship you 1–2 physical samples per SKU. Sample cost is 100% refundable on bulk order ≥ standard MOQ. You test feel, weight, print, function, fit — then confirm or ask changes.

  • 3 courier quotes: DHL · FedEx · SF (you pick)
  • Re-worked sample if spec change is minor
  • Samples signed off = production reference
04

PI Sign-off & 30% Deposit

Duration: 1–2 days · Artifact: Signed stamped Proforma Invoice

You sign & stamp the formal Proforma Invoice (price + MOQ + delivery date + incoterm fixed forever). Then 30% deposit via T/T / Alibaba Trade Assurance / L/C. We never accept 100% upfront.

  • Company bank account only — not personal
  • Alibaba escrow option for 1st-time clients
  • PI locked: no surprise price increase mid-project
05

IQC — Incoming Quality Check

Duration: Day 0 of production · Artifact: IQC photo report

Within 24 hours of raw material arriving at the factory, our QC inspector visits on-site. Verifies: raw material spec sheet vs order spec, material test report, and pre-approval of a first-article sample.

  • Catches wrong raw material before any waste
  • Pre-approval = factory can't change spec later
  • 10+ photos + 1 short on-site video
06

PQC × 2 — During-Production QC

Duration: 30% & 70% completion · Artifact: 2 PQC reports

Two unannounced on-site visits. Checks: dimensional tolerance, logo/print accuracy, workmanship, functional test (drill bit runout, LED brightness, chair load test, brush shedding test, etc.). If anything fails → factory reworks immediately at their cost.

  • Unannounced — prevents "cleanup before inspector"
  • Re-work done at factory cost, not yours
  • Full photo + short video each visit
07

FQC — Final Pre-Shipment QC (your GATE)

Duration: 100% finished & packed · Artifact: FQC report + loading photos

AQL Level II / 2.5 standard random sample. Full packaging & barcoding verification. Carton count vs Packing List. Container sealing & seal-number photo. Your written approval of this report is REQUIRED before 70% balance.

  • The gate that prevents bad goods from ever sailing
  • 20–60 photos per SKU + video
  • Approval email = permanent audit record
08

70% Balance + Load & Seal Container

Duration: 1–3 days · Artifact: Commercial Invoice + loading video

After your FQC approval, you pay the 70% balance. We then: LCL consolidate (if multi-factory), load into container under supervision, apply numbered seal, take seal photo + container# photo.

  • Balance always after QC — never before
  • LCL saves you $1.5k–$3k+ in port fees
  • Seal number checked at destination port
09

Documents & Logistics Tracking

Duration: 3 working days post-sail · Artifact: Full 7-documents package + tracking

We email the complete document package: CI, PL, B/L (original or telex release), CO, preferential Form (A / F / E / L), Insurance, and FQC report. Also send tracking link (sea / rail / air / courier) and weekly progress update until destination port.

  • Documents ready in time for freight arrival
  • Preferential forms = your duty savings
  • Weekly tracking ping — no "where is my container?"
10

30-Day Post-Delivery Support & Claim

Duration: 0–30 days after arrival · Artifact: Claim resolution + replacement plan

We don't disappear after the ship sails. Our 30-day arrival window covers: (1) document questions for your customs broker, (2) shortage or damage notice, (3) defect claim — with clear resolution menu (free replacement / partial refund / full refund) — see FAQ Q17.

  • Real partner behavior, not a disappearing factory
  • Claim menu — you choose the remedy
  • Your next order: we recommend safety tweaks

Region-Specific Support · Where Our Expertise Saves You Money

4 in-house language teams + region-specific compliance partners. This is what makes us "RU & LATAM Specialist" instead of a generic China agent.

Russia · Kazakhstan · Belarus · Uzbekistan

Working with cross-border import to EAEU (Eurasian Union) needs specific cert knowledge + settlement options. We handle it daily.

  • EAC Declaration / TR CU / GOST-R / SR (State Registration): coordinated via accredited RU/KZ bodies for tools, hardware, auto parts, beauty electricals, LED bulbs. Scope, cost, timeline quoted separately per product.
  • China-Europe Block Train (Zhengzhou → RU/CIS): 14–18 days door-to-door. ~50% cheaper than air, 2x faster than sea for RU market. Consolidated LCL by rail available — great for 2–10 CBM orders.
  • Russian-native account manager: all communication, QC reports, invoices, and after-delivery support available in native Русский. Ask for RU team at first contact.
  • Cross-border settlement routes: our Russian team keeps up with currently available settlement pathways (USD / RMB / RUB hybrid). Contact RU manager for latest options (routes change).

Chile · Perú · México · Argentina · Colombia · España

LATAM & Spain benefit massively from correct FTA paperwork + Spanish-native support — often slashing landed cost by 6–14%.

  • Preferential FTA Certificates = duty savings: Form F (Chile-China → typically 0% duty for most industrial goods), Form A, Form L (Peru), Form E and correct CO. We prepare — you save.
  • LATAM importer paperwork support: many first-time LATAM importers get stuck with customs format. We match document templates to your country's common clearance requirement and include bilingual document summaries (ES) on request.
  • Spanish-native account manager: native Español for all conversations, QC photo summaries, catalog PDFs, after-delivery support. No Google Translate — real people.
  • LCL consolidation for LATAM: many LATAM importers want to mix 5–15 small SKUs (not full container). Our Zhengzhou consolidation warehouse + route expertise makes small mixed orders very viable.

Send Your Product List — We Reply in 24 Hours

Upload your list (any format: Excel, PDF, Alibaba links, photo collage, handwritten note) or request a sample order. Our native-language account manager gets back to you with 3-factory comparison quotes.